- 40 uur
Service employee Homeowners or customer care (NL/EN/DU/FRA-language)
For an organization that rents out vacation accommodations, we are looking for a Home Owner Service Representative. Their mission is very simple: to help guests find their perfect space in 80+ countries with 23,000+ rooms and 46,000+ vacation accomdodations. They transform the experience for both guests and owners to combine hospitality with advanced technology.
Do you want to go to work every day with a vacation feeling? Are you looking for a steady job in the tourism industry and do you like to speak many languages? Then react to this vacancy and come strengthen the team!
As a Home Owner Service Representative, you are the voice of the organization. You are the first point of contact for questions and uncertainties (by phone and email) for our Homeowners. Creativity and customer focus are extremely essential within this role.
The goal is to create beautiful, unforgettable moments and long-term relationships with our guests, homeowners and partners. Therefore, we are looking for enthusiastic and committed colleagues who want to help us communicate with our Homeowners.
On a monthly basis we receive approximately 8,000 questions by email and 2,000 by phone which all need to be answered correctly and completely.
We are looking for
– MBO / HBO work and thinking level;
– 1+ year work experience in a similar position;
– Someone who is customer and service oriented;
– With perfect communication skills, flexible and collaborative;
– You speak and write fluently English and German or French or Dutch.
– A structural job, for long term in case of good performance;
– A salary of €12,26 bruto per hour;
– Are you part time or full time available? There are several possibilities to discuss;
– Always one contact person within FlexFirst.